Introducing TickTrack 1.0

Roster guards, track licences, prove each patrol

TickTrack helps security firms schedule across sites, keep every guard licence current, and turn hours into compliant pay and accurate client invoices.

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TickTrack for security teams on phone and tablet

The Problem

Security operations move fast. Your admin shouldn't slow you down.

Stressed manager covering a last-minute guard absence

A guard calls in sick at 2am and you're texting a chain of people to fill the post.

A licence expires and you only find out when a client audit flags it.

Patrol records and incident reports live on paper, so you can't prove coverage when it matters.

Security Guards

Shift Change
2m
Night guard rotation at Gate B
Patrol Complete
5m
East wing perimeter check finished
New Guard On Duty
now
Marcus R. clocked in at Front Lobby

Never Miss a Update

Solutions

Enterprise grade workforce management for security firms.

The all in one platform to roster guards, track compliance, and automate payroll under the Security Services Industry Award.

Solutions

Fill posts fast.

Roster by site and client, see who's qualified and available, and notify replacements instantly when shifts open up.

10x Faster

Security Hub

SYDNEY, AU

Rajesh Kumar

Security Supervisor

Active

James O'Brien

Patrol Officer

In Meeting

David Mensah

Night Guard

Active

Sarah Thompson

Site Lead

Offline

(Problem - Agitate - Solution)

What an uncovered shift actually costs you.

Every security firm has had the 2am call a guard's down, the post is empty, and someone's scrambling through a phone list hoping the third person picks up.

Stressed manager on a phone call at his desk

That scramble isn't just stressful it's expensive in ways that don't show up until later:

Contract risk.

Most client contracts carry penalty clauses for unstaffed posts. One missed shift can trigger a breach notice; a pattern of them can end the contract at renewal.

Licence exposure.

If a replacement guard's licence has lapsed and nobody caught it, you're not just short-staffed - you're now operating outside the Security Services Industry Award and state licensing requirements, with the liability sitting on your ABN.

Reputational drag.

Security is a referral-heavy industry. Clients talk to each other. A visible coverage failure travels further than a good month of quiet, reliable shifts.

Solution

TickTrack removes the manual scramble at every point in the chain. Open shifts are matched automatically against who's qualified, available, and licensed right now not who you remember is free. Replacement notifications go out instantly to eligible guards, and a shift can't be filled by someone whose licence has lapsed, because the system won't let it happen.

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Aegis Security calendar showing rostered shifts

Introducing TickTrack 1.0

Built to survive a client audit, not just look tidy

Security clients especially government, healthcare, and retail contracts run their own audits of your workforce compliance. This is where generic HR software falls over: it stores documents, but it doesn't actively manage expiry risk.

What TickTrack tracks per guard, automatically:

Licence class and expiry date.

Cross checked against the specific post or site requirement before a shift is even offered.

First aid, induction, and site-specific certifications.

Each with its own expiry and renewal alert timeline (configurable 90/60/30 days out, or to your standard).

A time stamped audit trail.

Maintain detailed records of all clock ins, patrol logs, and incident reports, associated with the respective guard and designated site.

Why this matters at renewal time: when a client asks 'prove your guards were licensed and on-site for the last quarter,' you're not digging through folders you're exporting a report. That single capability has been the difference between a smooth contract renewal and a lost tender for firms we work with.
This isn't a document-storage feature bolted onto rostering compliance rules are built into the scheduling logic itself, so an unlicensed guard can't be rostered onto a shift that requires a licence.

Built around the Security Services Industry Award, licence class tracking, and the records you need for client and regulator audits.

“Since switching, we've cut roster fill time from hours to minutes and haven't missed a single licence renewal.”

Security Operations Manager

Large National Provider